Internal Sales Representative

25th January 2018

Job Title: Internal Sales Representative

Company: Burnand XH

Reports to: Branch Manager

Department: Internal Sales

Location: Roman Ridge Road, Sheffield S9 1GA

Package: Competitive salary / Pension / Life assurance / Westfield Health


Job Summary

To provide professional customer service to existing and potential customers

Main Duties and Responsibilities

  • Perform inbound sales and related activities in a professional, courteous, reliable, attentive, honest and results-oriented manner utilising multiple forms of communication
  • Handle inbound sales calls and customer enquiries, assist all customers, identify their needs and provide knowledgeable assistance to help customers select the correct products to service their needs.
  • Serve customers on the Trade Counter
  • Promote the Company’s reliability, its service programs and the advantages of using our Company’s products
  • Promote new products in order to seek opportunities to make add-on sales and increase revenue.
  • Consult on, accept phone orders, and verify all order information for accuracy (including customer information, payment method, shipping information and special instructions if required) in order to ensure prompt delivery for complete customer satisfaction
  • Handle all types of customer correspondence in a professional and efficient manner.
  • Research and resolve customer issues as needed or forward difficult queries on to appropriate Company personnel.
  • Keep management team informed of important developments, potential problems and related information necessary for effective management.
  • Notify customer of any delays as needed
  • Adhere to guidelines, procedures and internal processes as required
  • Enter sales orders and purchase orders into the system, checks order statuses to assist customers queries
  • Check stock into warehouse and system, arrange stock replenishment as required and order pick stock ready for despatch and distribution.
  • Stock the warehouse and keep it clean and tidy
  • Perform filing and other administrative duties as apparent or assigned
  • Manage APC Courier next day delivery service (picking & packaging orders for carrier delivery, input details into the online portal, print labels and manifest)
  • Occasionally may need to deliver urgent orders to customer’s / collect purchase orders using company vehicle

Skills, Knowledge and Experience Required


  • Be adaptable to change, flexible and able to work unsupervised using own initiative
  • Competent in Microsoft Office Suite
  • Experience in a similar internal sales role


  • Experience of using Navision would be beneficial
  • Some product knowledge would be advantageous
  • Driving License

To apply, send your CV and covering letter to