SFU Operations Scheduler

20th November 2019

Job Title: SFU Operations Scheduler

Company: Street CraneXpress Ltd

Reports to: SFU Operations Supervisor

Department: SFU Operations

Location: Tyler Street, Sheffield S9 1GL

Company Information

  • The Service Department deals with preventative maintenance contracts (PPM), breakdowns on a 24-hour basis, service follow up work (SFU), spare parts and all after sales activities associated within Street CraneXpress.
  • The company consists of over 60 of employees, around 15-20 of which deal with incoming customer queries via the telephone between 8.45–17:00 Monday–Friday.

Job Summary

To provide a pro-active and efficient customer care service package to existing and potential customers, by ensuring that all enquiries are resolved efficiently, effectively and within the department’s service level commitments, striving to continuously improve processes and procedures.

Main Duties and Responsibilities

  • Raise purchase orders on Navision.
  • Provide excellent customer service in line with our departmental standards, procedures and guidelines.
  • Build effective relationships with customers both internally and externally.
  • Deal appropriately with customer queries received and provide responses to confirm the outcome/action.
  • Coordinate SFU visits on a monthly basis, achieving company specific targets.
  • Maintain quote output levels in line with company targets.
  • Source and request appropriate resource for the job; engineers, plant.
  • Maintain and update customers’ records accurately, and in accordance with data protection requirements, ensuring internal systems are kept up to date.
  • Follow up communication to chase quotes issued by the SFU quoting team.
  • Keep the SFU stores tidy at all times.
  • Source quotations from suppliers striving for the best possible price.
  • Ensure that Health & Safety objectives are achieved.
  • Ensure that Quality Procedures are followed.
  • Liaise with other sections of the service department to achieve departmental standards.

Key Skills and Experience

  • Experience in a customer service role.
  • Ability to work under pressure and deal with challenges in a professional and calm manner.
  • Excellent communication skills and demonstrate ability to communicate with people face to face, on the telephone, and via written communication.
  • Ability to take ownership for all customer service related enquiries received and see through to full resolution.
  • Confidence to use initiative and make sound commercial decisions.
  • Flexibility and ability to prioritise.
  • Fully conversant with Microsoft Word, Outlook and Excel.

Benefits

  • Competitive salary
  • Pension
  • Life assurance
  • Westfield Health cash plan
  • Flexitime

To apply, send your CV and covering letter to recruitment@scx.co.uk