PM Scheduler

20th November 2019

Job Title: PM Scheduler

Company: Street CraneXpress Ltd

Reports to: PM Supervisor

Department: Planned Preventative Maintenance

Location: Tyler Street, Sheffield S9 1GL

Company Information

  • The Service Department deals with preventative maintenance contracts (PPM), breakdowns on a 24-hour basis, service follow up work (SFU), spare parts and all after sales activities associated within Street CraneXpress.
  • The company consists of over 60 of employees, around 15-20 of which deal with incoming customer queries via the telephone between 8.45–17:00 Monday–Friday.

     

Job Summary

To a provide a pro-active and efficient approach to service visit management. It is the Scheduler’s responsibility to ensure that service visits are booked in and completed in the periods and frequencies specified. The yield and value for PM visits completed, must be in line with budget expectations.

Main Duties and Responsibilities

  • Raise purchase orders on Navision
  • Providing excellent customer service in line with our departmental standards, procedures and guidelines.
  • Building effective relationships with customers both internally and externally, by use of appropriate questioning, clarification and language.
  • Dealing appropriately with customer queries received via the telephone and providing responses to confirm the outcome/action.
  • Supporting the Supervisor so that the service run is completed for invoicing and that the next month is created in good time.
  • Coordinating PM Service visits on a monthly basis achieving company specific targets on output.
  • Ensuring customers receive service due and overdue emails to suit.
  • Sourcing appropriate engineers, plant, allocating jobs to carry out servicing, breakdowns or repairs.
  • To innovate new methods of improved work practices and fully manage the PM department, which could include supervising other team members.
  • Maintaining and updating customers’ records accurately and in accordance with data protection requirements and ensuring systems are kept up to date.
  • Supporting the sales renewal process to generate annual growth to the preventative maintenance database. This will include understanding the costing and sales process behind maintenance agreements, how to analyse previous visit’s statistics and make the visits cost effective for the business.
  • Controlling and coordinating one-off services as part of the maintenance team to maximise output. This will also include quoting jobs and liaising with customers to suit.
  • Working as part of a large team to achieve the departmental standards.
  • Attendance at weekly review meetings to present performance data and discuss other departmental topics.

Key Skills and Experience

  • Experience in a customer service role.
  • Ability to work under pressure and deal with challenges in a professional and calm manner.
  • Excellent communication skills and demonstrate ability to communicate with people face to face, on the telephone, and via written communication.
  • Ability to take ownership for all customer service related enquiries received and see through to full resolution.
  • Confidence to use initiative and make sound commercial decisions.
  • Flexibility and ability to prioritise.
  • Fully conversant with Microsoft Word, Outlook and Excel.

Benefits

  • Competitive salary
  • Pension
  • Life assurance
  • Westfield Health cash plan
  • Flexitime

To apply, send your CV and covering letter to recruitment@scx.co.uk