Business Support Apprentice

31st July 2019

Job Title: Business Support Apprentice

Company: Street CraneXpress Ltd

Reports to: General Manager

Department: All

Location: Tyler Street, Sheffield S9 1GL

Hours: Apprenticeship, 37.5 hours per week

Date Posted: 31st July 2019

 

Job Summary

To understand and provide administrative support to all five departments of the business: preventative Maintenance, leading onto follow up repairs (Service Follow Up or SFU department), reactive breakdown department, spares department and project department.

Additional Information

  • Completion of an NVQ level two in Business Administration is required. All training will be funded by the company.
  • In house training and development will also be provided alongside external mandatory health and safety training.

Main Duties and Responsibilities

The apprentice will first learn how to, and then as confidence grows begin to:

  • Handle inbound calls and customer enquiries, assist all customers, identify their needs and provide knowledgeable assistance to help customers select the correct products to service their needs,
  • Use planning software to allocate jobs to engineers, order parts/plant, and make arrangements with the customer,
  • Serve customers on the trade counter,
  • Promote new products/services in order to seek opportunities to make add-on sales and increase revenue,
  • Consult on, accept orders, and verify all order information for accuracy (including customer information, payment method, shipping information and special instructions if required) in order to ensure prompt delivery for complete customer satisfaction,
  • Research and resolve customer issues as needed or forward difficult queries on to appropriate company personnel,
  • Notify customers of any delays as needed,
  • Adhere to guidelines, procedures and internal processes as required,
  • Develop a solid commercial and financial awareness over time,
  • Perform filing and other administrative duties such as updating software systems,
  • Enter sales orders and purchase orders into the system, checks order statuses to assist customers queries,
  • Check stock into the warehouse and log into the system, arranging stock replenishment as required,
  • Pick stock ready for despatch and distribution,
  • Manage APC Courier next day delivery service (picking & packaging orders for carrier delivery, input details into the online portal, print labels and manifest).

Skills, Knowledge and Experience Required

  • A good standard of secondary education,
  • Adaptable to change, flexible and able to work unsupervised using own initiative,
  • Competent in Microsoft Office Suite,
  • Able to communicate confidently both over the phone and face to face,
  • A genuine desire to learn, and have a career in business.

Salary

Upon commencement of employment until 1st April 2020, the hourly rate is £4.50.

To apply, send your CV and covering letter to recruitment@scx.co.uk